FAQ – The Young Athlete
Q: What is The Young Athlete (TYA)?
A: The Young Athlete (TYA) is the UAE’s first hydration brand made specifically for teenagers and growing adults. Our electrolytes are designed to keep young athletes hydrated, energized, and performing their best, whether at school, training, or competition.
Q: What does The Young Athlete (TYA) sell?
A: We offer electrolyte hydration mixes formulated for youth. Each sachet is packed with the right vitamins and the perfect amount of electrolytes (252 mg of sodium) to support energy, focus, and recovery.
Current flavors: Mango Orange, Raspberry Lemonade, and Apple Strawberry.
Q: Is TYA suitable for all ages?
A: Our products are developed for the younger generation, but adults can also enjoy them as a light and refreshing hydration option.
Q: Does TYA have a private label or collaborations?
A: Not at the moment, but we collaborate with schools, sports academies, and local youth programs to promote healthy hydration habits.
Q: Do I need a membership to buy TYA?
A: No membership needed! You can easily shop TYA online or find us in select UAE stores. Just visit theyoungathlete.ae or our authorized partners.
Q: How can I arrange bulk or academy orders?
A: For large, academy, or retail orders, contact us at support@theyoungathlete.ae Our team will help with volume pricing, delivery, and product samples.
Q: Can I resell The Young Athlete in my store?
A: Yes! We welcome partnerships with academies, gyms, and retail stores. Please email support@theyoungathlete.ae for wholesale terms and details.
Q: Do you ship internationally?
A: Yes. We ship across the UAE and internationally via theyoungathlete.ae
Q: Do you have a physical store?
A: Not yet TYA is available online and through select partner retailers and academies across the UAE.
Q: Do you offer free shipping?
A: Free shipping is available during promotional periods and for orders above a certain value. You’ll see the offer automatically applied at checkout on theyoungathlete.ae
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log in to your theyoungathlete.ae account to view order status.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact support@theyoungathlete.ae within 7 days of delivery. Our team will quickly arrange a replacement or return.
Q: When will I receive my order?
A: In Dubai, Sprint delivery takes as little as 4 hours, while other Emirates receive orders by the next business day. Orders are processed same day whenever possible.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and Cash on Delivery within the UAE. All payments are processed securely.
Q: Is my payment information safe?
A: Absolutely. All transactions are encrypted and processed through trusted, secure gateways.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, contact support@theyoungathlete.ae immediately. Once shipped, cancellations or changes may not be possible.
Q: What is your return policy?
A: We accept returns within 14 days if products are unopened and in their original condition. For assistance, reach out to our support team.
Q: Are TYA products authentic and safe?
A: Yes! All TYA products are made with premium ingredients, lab-tested, and approved for safe use by teens. We source our ingredients from trusted global suppliers.
Q: Can I get updates on new flavors or promotions?
A: Yes! Subscribe to our newsletter or follow @theyoungathlete_ on Instagram to stay updated on new flavors, limited editions, and giveaways.
Q: Do you offer product recommendations for sports teams or academies?
A: Definitely! Our team can recommend hydration packs and bundle options based on sport type and age group. Email support@theyoungathlete.ae for guidance.
Q: How can I become a TYA ambassador or influencer?
A: We love partnering with young athletes, coaches, and youth role models! Send us your details at support@theyoungathlete.ae, and we’ll reach out about possible collaborations.